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Les équipes du Service Client sont à votre disposition du lundi au vendredi, de 9h à 18h, sauf jours fériés. Contactez le Service Client au 027 30 2141. Obtenez une réponse d'ici 24h aux jours ouvrables.

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* Les données marquées d’un astérisque sont obligatoires pour répondre à votre demande.

Avec votre accord, vos données seront également traitées à des fins de marketing direct des produits « Renault », « Dacia » et « Alpine ». Elles pourront alors être également communiquées aux réseaux et partenaires du groupe RENAULT. L’accord peut être retiré à tout moment. Vous disposez d’un droit d’accès, de rectification, de limitation de traitement, d’effacement, ou de portabilité de vos données. Pour exercer n’importe lequel de vos droits, vous pouvez nous adresser votre demande à tout moment via le formulaire de contact ou par e-mail envoyé à l’adresse contact-client.be@renault.be. Nous pouvons vous demander de justifier votre identité. Vous disposez également d’un droit de réclamation auprès de l'Autorité de protection des données.

Vos données à caractère personnel sont recueillies en vue du traitement de la demande que vous venez de formuler online. Elles seront traitées par Renault Belgique Luxembourg SA, dont le siège est établi à 1070 Bruxelles, chaussée de Mons 281. Elles pourront être communiquées pour la même finalité aux réseaux et partenaires du groupe RENAULT. Les données seront conservées pour la durée nécessaire à la finalité précitée et à la gestion des litiges éventuels. Vous pouvez obtenir plus d’informations sur le traitement de vos données personnelles en consultant notre politique de confidentialité.

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